FAQ

RYD is pronounced "ride." We want the waves to be good where YOU are — that's the core philosophy behind everything we make. We're here to share the stoke that surfing brings, whether you're just starting out or you've been doing this your whole life. Read more on our About Us page.

Not all the good stuff happens in the ocean. Paddle-boarding often happens on land too — canals, lakes, dams. We want that "waves be good wherever you are" feeling to reach past the ocean, into the greenroom, the boardroom, the classroom, and beyond. And who knows — our products might keep moving in that direction too.

We make premium gear for the water and beyond — leashes, traction pads, fins, surfboards, soft tops, bodyboards, swim fins, and auto accessories for getting your gear from home to the beach and back. Browse the full range here.

We ship all over the world, though costs vary depending on where you're based. Contact us to chat about what you need.

Shipping cost depends on the item and where it's going. You'll see the full cost at checkout, or you're welcome to contact us directly if you'd like to check before you order.

Orders are dispatched within 48 hours, with delivery usually taking 5–7 working days depending on your location. Surfboards and Soft Tops are larger items and may take a little longer to arrive — we'll confirm exact timing at checkout.

Yes — we have a walk-in collection point at our Milnerton warehouse. Just get in touch with us beforehand so we can make sure someone's there to meet you. Contact us to arrange a time.

We accept PayFast for secure card and EFT payments, and Payflex if you'd rather split your payment interest-free. All prices shown include VAT.

Full detail is on our Warranty & Returns page — terms vary a bit by product, so that's the best place to check exactly what applies to what you've bought.

Warranty terms differ per product — most carry a manufacturing-defects warranty, with the length varying by category. Full breakdown on our Warranty & Returns page.

Try our Fin Selector Tool — answer a few quick questions and we'll point you to the right fin for your board and your surfing. (Tool not live yet — link will be wired once it's built.)

Check our Leash Size Guide for a breakdown by board type and length. (Guide not live yet — link will be wired once it's built.)

Rinse your gear with fresh water after every session — salt and sand are hard on foam, fins, and stitching over time. Store leashes and traction pads out of direct sun when you can, since UV breaks down materials faster than saltwater does.

Email us at hello.sa@rydbrand.com or fill in our contact form — we look forward to hearing from you.